Return Policy
Return Policy – Aurena
At Aurena, we take pride in offering high-quality demi-fine jewellery designed with care and precision. If you are not completely satisfied with your purchase, we’re here to assist you.
Eligibility for Returns
We accept returns within 3 days of delivery. To be eligible, the item must be unused, unworn, and in its original condition with all packaging, tags, and invoice intact.
Non-Returnable Items
For hygiene reasons, earrings are not eligible for return or exchange unless they arrive damaged or defective. Additionally, customised or personalised jewellery cannot be returned.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos. Our team will review your request and arrange a replacement or return accordingly.
Return Process
To initiate a return, please contact our support team with your order details. Once approved, you will be guided through the return process.
Refund After Return
After the returned product is received and inspected, eligible refunds will be processed within 5–7 business days to your original payment method.
Shipping Charges
Shipping charges are non-refundable. Return shipping costs may be borne by the customer unless the return is due to a defect or an error from our side.
At Aurena, we are committed to ensuring a smooth and trustworthy shopping experience for our customers.
