Refund policy
Return Policy – Aurena
At Aurena, we take pride in offering high-quality demi-fine jewellery crafted with precision and care. If your purchase does not meet your expectations, we are here to assist you with a smooth and hassle-free return experience.
⸻
🔁 Eligibility for Returns
• Returns are accepted within 3 days of delivery.
• Items must be:
• Unused and unworn
• In original condition
• With all packaging, tags, and invoice intact
⸻
❌ Non-Returnable Items
• Earrings (for hygiene reasons), unless received damaged or defective
• Customised or personalised jewellery
⸻
⚠️ Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item:
• Contact us within 48 hours of delivery
• Share clear photos or videos of the product
Our team will review your request and arrange a replacement or return accordingly.
⸻
🔄 Return Process
1. Visit the Return/Exchange section on our website or use the return link shared after your order.
2. Enter your Order ID (e.g., #AU1001 ) and registered contact number.
3. Select the item(s) you wish to return.
4. Provide:
• Reason for return
• At least 2 images of the product
• Pickup address and preferred date
5. Confirm your request after reviewing all details.
⸻
💰 Refund Policy
• Refunds are processed within 7–10 working days after successful pickup and quality check.
Payment Method:
• Prepaid Orders:
Refunded to the original payment method
• Cash on Delivery (COD):
Refunded via UPI or bank transfer
⸻
💎 Exchange Conditions
• Some products may be eligible only for exchange based on category.
• In case of exchange:
• The new product must be of equal or higher value than the original item
⸻
⚠️ Important Notes
• Returns without proper images or details may be declined
• Aurena reserves the right to approve or reject returns after inspection
• Refund timelines may vary slightly depending on bank processing
